Arlington Office (703) 526-0666
Manassas Office (703) 530-7888

Office Policies

Appointments

The Office of Dr. Saberinia (the “Office”) is open Monday through Friday from 8:00 AM to 4:30 PM. We will call you at least two (2) days in advance to confirm each appointment. These courtesy calls are reminders and it is ultimately the patient’s responsibility to remember the appointment date/time.

For every appointment, please bring your photo ID, your current insurance card and if your insurance requires a referral, make sure to bring the referral with you. You will be asked for this information at the time of check-in.

We have a very busy office and unexpected emergencies and delays can occur. We respect your time and will make every effort to see you on schedule. If you arrive late, you will be asked to wait until we can fit you in, otherwise you will be rescheduled.

We ask that all follow-up appointments be made before leaving the office.

No Shows or Cancelations

We ask to be given at least one (1) business day in advance to cancel or reschedule an appointment. Failure to do so will result in a $35 fee for any missed appointments or cancelations made on the same day. Voicemail messages received after hours, weekends or holidays to cancel or reschedule an appointment the following business day will be considered a no show.

As a courtesy to our patients, we ask that an appointment cannot be rescheduled more than two (2) consecutive times. No shows or cancelations will be documented in your electronic health record (EHR) and a history of no shows may result in refusal to schedule future appointments.

Insurance and Financial Policies

The Office accepts a number of health insurance plans. Participation with insurance plans changes periodically so it is recommended to contact the Office to verify participation with your particular plan. While scheduling your appointment, check with the Office to see if we accept your insurance. Insurance plans are agreements made between the patient and the insurer, and the Office cannot ensure that an insurance provider will pay for your care. While our staff would be happy to assist you with most insurance matters, problems related to your insurance coverage should be handled between you and your insurance company. It is recommended to contact your insurance company to learn the specifics of your coverage including its benefits, limitations and referral requirements. It is your responsibility as the patient to understand the types of coverage your health insurance provides, e.g. routine exams, and to be sure that you meet all requirements specified by your plan. Your health insurance provider will be able to inform you of your level of coverage and what, if any, co-payments, coinsurance and deductibles will be your responsibility. If you do not contact your insurance company, you can ultimately be responsible for all or a large portion of your bill.

The Office does not file claims with secondary insurance providers; please make sure your plans “Cross Over.”

If you have any billing or insurance questions, please contact the Office and we will be happy to discuss with you.

Up-to-Date Insurance Information

It is the patient’s responsibility to provide accurate and up-to-date insurance information at every appointment. Failure to provide accurate information will result in being billed as self-pay along with being charged a processing fee.

Payment

Payment is expected at the time of service for all charges owed (co-payment, co-insurance, deductible) for the current visit as well as any prior balance.

Payment of any balance is due upon receipt of your statement. Any unpaid balance and/or co-pay will render a late charge fee for every month the balance and/or co-pay goes unpaid as well as any unpaid balance and/or copay not paid at the time of service will render a service charge fee. Patients with any outstanding balance not paid after 60 days may be referred to an outside collection agency with a collection fee added to the balance. This may result in additional costs for the patient as well as potential dismissal from the practice.

If a personal check is returned from the bank with insufficient funds, there will be a returned check fee added to the balance.

Credit/Debit Card On File

All patients are asked to have an active credit or debit card (Visa or MasterCard) on file. We will save your credit card information which will be held securely using our third-party, off-site payment processor (Heartland Payment System). The Office will charge the balance that you owe after processing your claim with your insurance company in order to confirm the patient responsibility. The Office will contact you by phone to confirm the remaining balance owed prior to charging the card. A voicemail message will be left if you are unavailable by phone. After charging the balance owed to your card on file, we will e-mail a receipt for the charge if we have an e-mail on file. In the case of a declined credit/debit card, you will be given 48 hours to provide alternative payment. If a payment is not made, an additional processing fee will be added to your bill and mailed to you.

Patients with a deductible will need a credit or debit card on file in order to process any deductible charges that may be owed after claim processing. The Office will notify these patients if any further payment is due before charging the card on file.

If you choose not to put a credit/debit card on file, the following fee will be charged at each follow-up appointment which will be used to pay for your outstanding balance:

  • New Patients: Minimum of $280
  • Established Patients: Minimum of $150

Please note that if your outstanding balance is more than the amount collected, you will be billed for the difference.

Medicare Patients

Patients whose primary insurance coverage is through Medicare must also have up-to-date secondary insurance information in our system. This will allow the remaining balance to be automatically submitted to your secondary insurance as long as you are signed up for the rollover plan. Please note that we do not file claims with secondary insurance.

Uninsured Patients

Uninsured or self-pay patients are expected to make payment in full at the time services are rendered. Patients paying the total charges owed will be given a prompt pay discount.

Out-of-Network Patients

Patients whose insurance companies do not participate with the Office will have their balance collected up-front and if possible, these claims will be filed by the Office on the patient’s behalf. If after processing your insurance company pays for a portion of your bill, the Office will credit the patient for any difference.

Referrals

If you require a referral from your primary care physician (PCP) for your appointment, please understand that obtaining this referral is the patient’s responsibility. If you arrive for an appointment without a referral, you will have to choose between leaving without being seen or you will have to pay out-of-pocket for your visit (Self-Pay). If you elect to leave without being seen, you will be charged a missed appointment fee.

Prescription Refills

The Office requires 48 hours’ notice for all medication refill requests. Please plan ahead and do not wait until you are out of medication. The preferred method for requests is for the patient to contact their pharmacy and request a refill. The pharmacy can e-prescribe the request to the Office. Prescription refills are not filled during after-hours or on weekends.

Please be aware that we do not call in medications unless a) it is the first time you are prescribed medication by the doctor; b) there is a change in your prescription or c) there is a change in your pharmacy.

Please be aware that the Office does not mail prescriptions, lab orders, or lab results.

Lab Orders

Lab orders needed before follow-up appointments should be asked for at least 3 weeks in advance and can either be placed on PSC Hold (Quest Diagnostics), faxed (to patient, LabCorp, hospital, etc.) or picked up at the Office.

Please understand that only the doctor can write a lab order. If you go to the lab and forget to bring your order or do not call ahead of time to verify the order has been received (electronically or via fax), we cannot interrupt the doctor while he is with a patient. You may have to wait up to 30 minutes for an order to be filled and sent to your lab.

Please refrain from requesting lab orders the day prior to your scheduled follow-up appointment.

Medical Records

All medical record copy requests must be accompanied by the appropriate signed request form. There is a processing fee involved for all record copy requests. Please allow 7-10 business days for processing the request.

Lab Results

You must make a follow-up appointment to discuss your lab results. Our staff is not allowed to discuss lab results over the phone. Lab results with abnormalities or requiring further discussion will be addressed by a personal phone call from Dr. Saberinia or will require an earlier follow-up appointment. If the test results do not require immediate attention, Dr. Saberinia will discuss the results and any actions that need to be taken during your next follow-up visit.

New Patients

What to Bring?

Please bring the following items with you upon your first visit. Call us at (703) 526-0666 if you have any questions.

  1. Insurance Card
  2. Photo ID
  3. Copay
  4. Labs/Reports
  5. Office Policy
  6. Registration Form

Accepted Insurance

For complete list of Insurance companies and to see if we accept your insurance ,Please call our office so we can verify that for you. Thanks.

  • Aetna PPO & HMO ( We accept almost all their plans including Innovation Health and QHP plan)
  • Cigna PPO & HMO (We accept almost all their plans including Great west)
  • Anthem BCBS PPO plus all other BCBS PPO plans (Please call our office so we can verify your insurance)
  • Coventry / Mail handlers /First Health/ Southern Health..
  • Multiplan PPO ( as of 3/1/2015)
  • Humana PPO ( Please call our office so we can verify your insurance)
  • United Health Care (We accept almost all their plans including :One net PPO, Geha , Options PPO ,Optimum Choice ,..)
  • Provider Select (as of 3/1/2015)